The contact for this order has been archived in Xero

What this Means

The contact you selected for that order has been archived (made inactive) in Xero. Xero does not allow transactions against archived contacts, so the order is unable to post until the contact is restored or a new active contact is used instead.

Resolution Steps

Option A: Un-archive the contact

1. Log in to Xero

   Sign in to the organisation where you post your invoices.

2. Open Contacts

   Navigate to Contacts → All contacts

   (or visit: Xero's Help Article - Archive or Restore Contacts)

3. Show archived contacts

   Click Archived.

4. Find the contact

   Search by name or email address to locate the archived record.

5. Un-archive the contact
   • Click Restore to un-archive the contact

6. Verify contact status

   Ensure the contact now appears in your active list.

7. Re-post the order

   Return to your order dashboard, select the order that had the error, and click the Post to Xero button. The error should now be resolved.

Option B: Un-archive the contact

1. Open the error order

   In Shopify Admin, navigate to the order that failed.

2. Remove the archived customer
   • Click Edit (or the customer section).
   • Remove the existing (archived) customer.

3. Assign an active contact
   • Select an existing active customer, or
   • Click Create customer, fill in their details, and save.

4. Re-post the order

   Return to your order dashboard, select the order that had the error, and click the Post to Xero button. The error should now be resolved.