Help Centre - Hyve Labs
  • Help Centre
  • Post to Xero
  • Multipacks
  • Post Magic AI
  • Multi Custom Authors
  • Post To Medium
  • Contact
  • Contact

Why isn't this working?

  • I uninstalled the app without disconnecting from Xero
  • Taxes Missing or Incorrect in Xero
  • An order is showing Pending as its Xero status. What should I do?
  • An invoice was not created in Xero for a Gift Card purchase
  • Imported marketplace orders not syncing
  • Why your payment gateway fees don't match
  • My invoice is in Xero but showing as unpaid
  • Why is my order stuck in "Transit" status?
  • This order isn't fulfilled, so it wasn't synced to Xero
  • A refund posted but shows as unapplied credit in Xero
  • Order status badges: what each one means
  • Is my order stuck, or just still processing?
  • How you'll know when an order fails to sync
  • Will re-posting an order create a duplicate invoice?
  • The Xero invoice for this order was voided or deleted
  • Shopify draft orders and when they reach Xero
  • Why an order hasn't reached Xero yet

Categories

  • Getting Started
  • Your orders
  • Connecting Xero and your accounts
  • Tax
  • Invoices in Xero
  • Products and inventory
  • Customers and contacts
  • Clearing account and reconciling
  • Error messages explained
  • Why isn't this working?
  • Settings you can change
  • Settings we set up for you
  • Third party apps
No results found

© Hyve Labs 2026. Powered by Help Scout