View Orders

The Orders Dashboard shows every order from your Shopify store and whether it has been posted to your accounting system. Use this page to post orders manually, check posting status, and fix any posting problems.

Auto Sync Orders

What it does: Turn this on to automatically sync new Shopify orders to Xero as they are created. When enabled, orders are posted automatically without manual posting required.

When to use: Enable auto-sync once you’ve confirmed your first orders post correctly.

Order Display Format

Choose how orders appear in the Orders Dashboard either by the order number or order name.

Show orders from date

Select a start and end date to display orders within that range. Changing the dates updates which orders appear on the Orders Dashboard.

Orders

The Orders table lists orders based on the Show orders from date. Each row shows the order and its posting status. From here you can:

• View order status — See orders that have posted or are waiting to post to Xero.
• Post orders — Manually post orders to Xero.
• Update posted orders — Repost orders to update invoices in Xero with the latest order details.
• Retry failed posts — Retry orders that failed to post and view error details to troubleshoot.

If an order fails to post: Click the ">" icon to view the error details, follow the troubleshooting steps, and try the retry option. For persistent errors, see Order Posting Errors guide for common fixes and what to include when you contact support.

Types of Xero Status