An order is showing Error as its Xero status. What should I do?

An Error status means Xero rejected the order, so no invoice was created. Almost always this is a piece of setup Xero will not accept — an account, a product, a contact or a tax rate — rather than anything wrong with the order itself.

To see what went wrong, click the Fix chevron on the order in your dashboard. That shows the exact reason Xero gave, along with what needs changing.

Most errors are something you can put right yourself. The common ones are:

• A Xero account has been archived or deleted, or is the wrong type for the document
• A product’s SKU has no matching item code in Xero
• The customer’s Xero contact has been archived
• A tax rate is missing, or cannot be used with the account it is applied to
• Your Xero organisation is not set up for the order’s currency
• Your Xero plan’s monthly invoice approval limit is used up

Each of these has its own article with the fix — see the related articles below.

Once you have made the change, re-post the order from the dashboard. Orders showing Error do not retry on their own.

Need help understanding the error? Email us at help@hyvelabs.co with your shop URL, the order number and the message shown on the order.