An order is showing Pending as its Xero status. What should I do?

When an order's "Xero Status" is showing as Pending, this usually means there is a set up missing.

Depending on the data that is missing, an invoice might still be generated, and if so, it'll show up in the "Xero Invoice" column.

If no invoice is generated or you'd like to find out more about the error, you can reach out to us via the Live Chat button or email (

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