Payment already allocated to the invoice

What this Means

When you repost the order, the app will normally undo the payment and redo the invoice automatically. However, if the payment was applied as part of a batch payment in Xero, the app cannot undo it — batch payments must be removed manually in Xero before reposting.

If you wish to repost the order through the app, please follow the resolution steps below.

Resolution Steps

If the invoice has a single manual payment

1. Repost the order Return to your order dashboard, select the order that had the error, and click the Post to Xero button. The app will automatically undo the payment and redo the invoice.

If the invoice has a batch payment

1. Delete the batch payment in Xero The app cannot undo batch payments automatically. You will need to remove the batch payment directly in Xero. Follow Xero's official guide here: Delete batch payments Deleting the batch payment will remove the payment allocation from all invoices included in that batch.
2. Repost the orders Return to your order dashboard, select the affected orders, and click the Post to Xero button. The orders should now repost successfully.