Faire Recommendation Settings

When handling your Faire Payment Gateway in Hyve – Post to Xero, there is one thing you should be aware of:

Faire commission and payment processing fees

When receiving payments from the Faire payment gateway, Faire adds its commission and payment processing fees as line items on the invoice with negative values.

This creates an issue because these are treated as line items, so our app maps them to the same revenue account as your actual products. As a result:

• Your sales breakdown may be incorrect
• Fees are not properly accounted for
• Your reports may lack accuracy and clarity

How to Assign the Fees to Another Account

To improve reporting clarity, you can assign these fees to a separate revenue account dedicated specifically to Faire fees. This makes it easier to track and report on them.

To do this:

1. Create two new items in Xero under Products and Services with the following item codes (case-sensitive):
   • FAIRE-COMMISSION
   • FAIRE-PAYMENT-PROCESSING-FEE
2. Assign both items to a new revenue account dedicated to Faire fees.
3. Once this is set up, please contact us at help@hyvelabs.co so we can enable the setting to use these two items in Xero.