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Item code (SKU) does not exist in Xero
What this Means
You have enabled Match Product SKUs in the app settings. One of the SKUs used in the error order doesn’t have a corresponding product in Xero with the same code. Because the app relies on exact SKU matching, the order cannot be posted until every SKU lines up.
Resolution Steps
- Verify SKUs in Shopify
- In Shopify, open the order that generated the error.
- For each product, note its SKU.
Log in to Xero
Sign in to your organisation’s Xero account.
Navigate to Products and Services
Navigate to Business → Products and Services (or visit Xero's Help Article - Add an Inventory).
- Locate each SKU
- Use the search bar to find the product by its SKU from step 1.
- Ensure codes match
- If the item exists in Xero, edit its Item Code so it exactly matches the Shopify SKU (including case and punctuation).
- If the item does not exist, click New Item, enter the exact SKU as the Item Code, fill in the required fields, and Save.
Re-post the order
Return to your order dashboard, select the order that had the error, and click the Post to Xero button. The error should now be resolved.
For a detailed, step-by-step walkthrough—including tracking COGS and inventory—see our guide: