Auto Sync orders on Order Updated

Auto sync orders

This explains the app’s default Auto sync behaviour so you can pick the right setting for your store.

1. Exclude unpaid orders (default)

• When set to Exclude unpaid orders, the app will only sync an order to Xero when it is marked Paid in Shopify.
• Use this when you want invoices to appear in Xero only after payment.

2. Include unpaid orders

• When set to Include unpaid orders, the app will sync an order to Xero as soon as it is created in Shopify, regardless of payment status.
• Use this when you want invoices created immediately at order creation.

Examples

• Exclude unpaid:
  • Order created → no sync.
  • Order marked Paid → app posts the invoice to Xero.
• Include unpaid:
  • Order created → app posts the invoice to Xero.

Auto sync orders on order updated

This section covers update-based syncs.

1. On order updated

• On order updated causes the app to sync when an order is updated in Shopify.
• When an update occurs, the app syncs the latest information (e.g. line item changes, quantity adjustments, shipping/address) for that order to Xero.
• This option works as an add-on to your default Auto sync choice (Exclude unpaid / Include unpaid). It does not replace the default behaviour — it simply adds order updates as another trigger for syncing.

Note: If Only sync partially or fully fulfilled orders is turned ON, update-triggered syncs are ignored because the fulfillment-only override takes precedence.