The invoice lines don't add up to the order total

What this Means

Before re-posting an order the app adds up the invoice lines and checks them against the order total in Shopify. If the two disagree it stops rather than sending an invoice for the wrong amount.

The message names both figures, so you can see the size of the gap.

What causes it

• The order was edited in Shopify after it first synced, and the edit didn't carry across cleanly.
• A discount, shipping charge or tax line changed shape between the two systems.
• The order carries an adjustment that has no matching line.

What to do

Try re-syncing the order first. If the order has settled down in Shopify since the error, the second attempt often adds up correctly.

If it fails again, email us at help@hyvelabs.co with your shop URL and the order number. Don't correct the invoice by hand in Xero first, as that makes the two totals harder to compare.