How you'll know when an order fails to sync

Orders that fail or stall don't disappear quietly. They stay on Dashboard - Orders with a badge saying what happened, and a Fix button that explains what to do.

Checking the dashboard

Anything red needs attention. Anything orange is waiting on something. Order status badges lists every badge and what it means.

A daily glance at the dashboard is the most reliable way to keep on top of it.

Scheduled email reports

We can set up a report that emails you a summary of failed and pending orders on a schedule, to whichever addresses you want, so you don't have to remember to look.

Email us at help@hyvelabs.co with your shop URL, who should receive it, and how often.

What we don't do

There is no instant alert for each individual failure. If an order fails at two in the morning, you'll see it on the dashboard, and in the scheduled report if you have one, but nothing will interrupt you at the time.

That's worth knowing if you're relying on the app to tell you the moment something breaks. It won't. Check the dashboard, or have the report sent.