Is my order stuck, or just still processing?

Most orders reach Xero within a minute or two. If one is taking longer, the badge on Dashboard - Orders tells you whether it's moving or waiting on something.

Badges that mean it's still moving

• Posting, Paying or Preparing - the order is in the queue. Give it a few minutes.
• Summarising - orders are being gathered into a summarised invoice.
• Transit or Payout pending - held until its payout settles or its daily summary runs. Days, not minutes, and that's normal.

Badges that mean it's waiting on you

• Unfulfilled - your store only syncs fulfilled orders.
• Pre-Sync - the order predates auto-sync being switched on. Post it manually if it belongs in Xero.
• Skipped - a tag, channel or fulfilment rule excluded it.
• No Xero Item, Setup Needed, No Account - something needs mapping first.

When it really is stuck

An order sitting on Posting for more than about an hour isn't moving on its own. Select it on Dashboard - Orders and click Post to Xero to push it through.

Re-posting is safe. It updates the existing invoice rather than creating a second one.

If it goes straight back to Posting and sticks again, email us at help@hyvelabs.co with your shop URL and the order number.

A quick way to check the whole store

Order status badges lists every badge and what each one means, so you can scan the list and see at a glance what's waiting and what's wrong.