The Xero invoice for this order was voided or deleted

What this Means

The Xero invoice this order posted to has since been voided or deleted in Xero. Xero doesn't allow changes to a voided document, so when the app tried to update it the change was rejected.

Usually this happens because the invoice was tidied up in Xero by hand, then the order changed in Shopify and the app tried to bring the two back in step.

What to do

Re-syncing won't bring the voided invoice back; Xero keeps it as a permanent record that the document was cancelled. If this order does belong in your books, email us at help@hyvelabs.co with your shop URL and the order number and we'll re-post it as a new invoice.

If the invoice was voided deliberately and the order shouldn't be in Xero, nothing needs doing. The order will keep showing Voided, which is just telling you where things stand.