A refund posted but shows as unapplied credit in Xero

What this Means

The credit note posted to Xero correctly. It just has nothing to attach itself to, because the original invoice was already paid in full. There's no outstanding balance to reduce, so Xero leaves the credit sitting on the customer's account.

This is normal for a return where the customer keeps their money on account rather than getting cash back.

What to do

You have two options in Xero, and which is right depends on what you agreed with the customer:

• Leave it as credit and apply it to their next invoice.
• Refund it from Xero if they're owed the money back.

Nothing needs re-posting from the app either way. The credit note is already correct.

Need a hand? Email us at help@hyvelabs.co with your shop URL and the order number.