Why is my order stuck in "Transit" status?

Transit means the order is waiting to be grouped into a summarised invoice. It isn't an error, and nothing is stuck.

What this Means

Your store groups orders into a single Xero invoice rather than posting one invoice per order. The order has been prepared and is sitting in the queue until its group is ready to post.

What it's waiting for depends on how your gateway is set up:

• By payout - the invoice posts once the Shopify Payments payout finishes processing and moves from in transit to paid. That usually takes a few days, depending on your payout schedule.
• Daily summary - the invoice posts when that day's summary runs.

Do I need to do anything?

No. The order posts on its own once its group is ready.

If an order sits in Transit noticeably longer than your usual payout cycle or daily run, email us at help@hyvelabs.co with your shop URL and the order number and we'll take a look.

You can see what's waiting, and what has already posted, on Dashboard - Summarise.