The order is missing a customer

Every Xero invoice needs a contact, and this order has no customer attached in Shopify - so there is nothing to raise the invoice against. It is common with draft orders, some point-of-sale orders, and orders created by other apps.

You have two ways to fix it.

Add a customer to the order in Shopify, then re-post the order from Dashboard - Orders. This is the one to use when it's a one-off.

Or post every invoice to a single Xero contact. On Setup - Xero, in the Customer on invoice card, choose Use a single customer for all invoices and pick the contact. Orders with no customer then post against that contact instead of stopping.

Worth knowing before you choose it: this applies to every order, not just the ones missing a customer. Every invoice will be raised against that one contact, including orders that do have a customer. That suits stores that don't want a separate Xero contact per shopper — point-of-sale, marketplace or wholesale-to-one-entity — and it isn't what you want if you rely on per-customer contacts in Xero.

Still stuck? Email us at help@hyvelabs.co with your shop URL, the order number and the message shown on the order.