Remove email addresses from Xero contact names

Setting name: Exclude email from customer name

Where to find it: Setup - Advanced

By default the contact name on the Xero invoice includes the customer's email address - for example John Doe (john.doe@example.com) on the invoice. The email is there to keep two customers with the same name apart. If you would rather see clean names, you can remove it.

Turn on Exclude email from customer name on Setup - Advanced.

What this Means

Xero allows only one contact per name. With the email removed, two customers who share a name look identical to Xero. If the app can't find the second customer by their email or a stored customer ID, their email, phone number and address replace the first customer's details on that same contact. The first customer's earlier invoices stay on it.

If you have customers who share a name, email us before you turn this on. If you have already turned it on and a contact shows the wrong customer's details, email us with your shop URL and the two order numbers and we'll help sort it out.

Still stuck? Email us at help@hyvelabs.co with your shop URL and the order number.