Require a SKU match before an order syncs

By default, if a product's SKU has no matching item code in Xero the order still posts. The line uses the Shopify description on a default sales line, with no inventory or cost-of-goods movement.

If you track inventory or COGS in Xero, that is usually not what you want. Turn on Require a SKU match for every product on Setup - Advanced: an order then only syncs once every product on it has a matching SKU in Xero, and if any product has no match the whole order is skipped until you fix it.

An order held this way shows as No Xero Item in Dashboard - Orders, with a Fix button beside it. Map the product under Dashboard - Products, then re-post the order.

The same choice appears on Dashboard - Products as Post without an item code or Hold the order.

Still stuck? Email us at help@hyvelabs.co with your shop URL and the order number.